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FAQs

  • How to track my order ?
    When your order🎁 is shipped, you will receive an email 📩with your Colissimo tracking number. You can find your tracking number on your L'Odyssée Paris account in the "My orders" section.
  • How do I modify or cancel my order?
    If you wish to modify or cancel your order, we invite you to contact us by e-mail: welcome@lodyssee-paris.comTo add an item:We can add an item to your order already placed. To do this, simply place an order again and send us your two order numbers by email in order to combine them into one package in the event that your order has not been prepared and/or shipped.
  • Where is my order confirmation email?
    If you haven't received a confirmation email, remember to check your spam. If this is not the case, you can contact us at welcome@lodyssee-paris.com We will verify that your order has been registered and we will send you the information relating to your order.
  • My order has a problem, what should I do?
    My order has not been updated for at least 72 hours: The shipment is made on average within 3 to 15 working days depending on your delivery zone (National, Europe or International) I have not received my order: An investigation will be opened with La Poste in order to find your package and offer you the best solution. The processing time for a La Poste inquiry is approximately 15 days. My package has been returned to you: Upon receipt of your package, we will contact you to validate a new shipment.For any problem related to your order, you can contact our customer service at the following address: bienvenue@ lodyssee-paris.com
  • How to choose my size?
    You will find a size guide on our product sheets to help you choose the right size.
  • What is an FAQ section?
    An FAQ section provides quick answers to frequently asked questions about your business, such as: "Which countries do you ship to?" ", " What are your schedules ? », « How can I book one of your services? FAQs are a great way to help people navigate your site and can even help improve your site's SEO.
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